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How We Handle Your Information at mpo888

We collect only what we need to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, and keep the lobby secure.

Minimal data collectionSecure storage practicesRequest your data anytimeClear retention periodsDirect contact paths
mpo888 How We Handle Your Information at mpo888
CONTACT PATHS

Reach Us About Your Privacy

Send a data request, update your contact details, or ask a question about how we use your information through any of the channels below.

Live Chat Open the chat bubble in the bottom corner of any page and tell the…
Email Write to our data team at privacy@mpo888.
Help Centre Browse the Privacy and Security section for step-by-step guides on downloading your account history…
DATA PRACTICES

Security, Retention and Your Control

We encrypt your data in transit and at rest, limit staff access to those who need it for account verification or fraud checks, and audit our systems regularly.

Encryption Standards

Payment details and passwords travel over TLS connections and are stored in encrypted format. Even our own team can't read your password—we only verify the hash when you log in, so resetting it is the only way to regain access if you forget.

Cookie Management

Session cookies keep you logged in as you switch from Auto Roulette to Cobra Queen. Marketing cookies track which promo banners you click so we can show relevant offers. Block them in your browser anytime; the lobby still works, but you'll need to log in again after each visit.

Account Retention

We keep your transaction history for six years to meet financial record-keeping rules, then delete it. Close your account and we'll remove personal identifiers within thirty days, though anonymized transaction logs stay longer for audit purposes where local law requires retention.

Third-Party Sharing

Payment processors see only the details needed to clear your Touch 'n Go or GrabPay deposit. Game studios receive a session token, not your name or email. We share data with regulators or law enforcement only when a legal order compels us to do so.

Data Requests

Ask for a copy of everything we hold—account details, deposit records, gameplay logs—and we'll send a CSV file within fourteen days. Request corrections if your phone number or address is wrong, or tell us to delete your account entirely and we'll process it by the end of the month.

Marketing Preferences

Untick the promo-email box in your account settings and we'll stop sending offers. You'll still get transaction confirmations and security alerts, because those messages keep your wallet safe and aren't considered marketing under our policy.

Privacy Answers You're Looking For

Below are the questions we hear most often about data collection, your rights, and how to manage what we store. Can't find what you need? Use the contact paths above to ask directly.

We ask for your email, phone number, date of birth and payment details so we can verify your identity, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, and send transaction confirmations. We also log your IP address and device type each time you log in to detect unusual access patterns.

Yes. Email [email protected] from your registered address and ask for a data export. We'll send a CSV file within fourteen days containing your account details, deposit and withdrawal records, gameplay history, and any marketing preferences you've set.

We remove personal identifiers—name, email, phone—within thirty days of account closure. Transaction records stay for six years to meet financial compliance rules, but they're anonymized so they can't be traced back to you unless a legal process requires us to retain the link.

No. We don't sell your information. Payment processors see only the details needed to clear your deposit. Game studios receive a session token, not your name. We share data with regulators or law enforcement only when legally required, and we tell you unless a court order forbids disclosure.

Session cookies keep you logged in as you move between Football Studio and Cash or Crash. Marketing cookies track which banners you click so we show relevant offers. You can block marketing cookies in your browser settings and the lobby still works, though you'll log in again each visit.

Log in, open Account Settings, and edit the fields under Contact Details. Changes to your email require you to confirm the new address by clicking a link we send. Phone number updates are instant and you'll see the new number reflected in your profile immediately.

Email [email protected] with a detailed description of your concern. Our data team will investigate within five working days and reply with the findings. If you're not satisfied, you may escalate to the relevant data-protection authority in your jurisdiction where local law provides that right.